Customer Survey: How to Listen to the Customer's Voice and Make It Count
Thu, Nov 06
|Free Webinar
A practical webinar with real-world examples, in which Massimiliano Hangler, Cinzia Trimboli, and Lorella Graziano will show you how to truly listen to the customer's voice and translate that feedback into winning strategies.


Time & Location
Nov 06, 2025, 11:00 AM – 11:45 AM
Free Webinar
About the event
💥 The problem
Companies say they listen to their customers.
But then they make strategic decisions based on feelings, anecdotes, or habits.
A well-constructed customer survey isn't a Google form or a list of random questions. It's a listening tool that provides real, useful, measurable data . And if used well, it can change the way you communicate, sell, and improve your product or service.
In this webinar, we'll show you how to structure a (truly) useful survey , how to avoid common mistakes, and how to use it to activate the voice of the customer within your company.